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Privacy Policy

Last updated: [20-03-2025]

Welcome to Moulam and Horn, a trading name of JC Hammond Ltd (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website moulam-horn.co.uk and use our services.

1. Who We Are

JC Hammond Ltd is a company registered in King’s Lynn Innovation Centre Clenshaw Minns, King’s Lynn Innovation Centre, Innovation Drive, King’s Lynn, Norfolk, England, PE30 5BY operating here under the trading name of Moulam and Horn. We are the data controller for the purposes of UK data protection laws. Our company registration number is 01923416

For any questions about this Privacy Policy or how we handle your data, please contact us at:

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, title, username, and similar identifiers.
  • Contact Data: Email address, phone number, and postal address.
  • Payment Data: Payment card details (processed securely via third-party payment providers).
  • Transaction Data: Details of purchases and interactions with our services.
  • Technical Data: IP address, browser type, and usage data collected via cookies.
  • Marketing Data: Preferences for receiving marketing communications from us.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil orders.
  • To manage your account and provide customer service.
  • To send marketing communications where consent has been given.
  • To improve our website and services based on user interactions.
  • To comply with legal and regulatory obligations.

4. Legal Basis for Processing

Under UK data protection law, we must have a lawful basis to process your personal data. These include:

  • Contractual Obligation: To fulfil your orders and provide services.
  • Legitimate Interest: To improve our website, respond to inquiries, and ensure security.
  • Legal Obligation: To comply with tax, fraud prevention, and other legal requirements.
  • Consent: Where you have explicitly given permission (e.g., for marketing communications).

5. Data Sharing and Third Parties

We do not sell your personal data. However, we may share it with trusted third parties, including:

  • Payment processors to securely handle transactions.
  • Delivery partners to fulfil orders.
  • IT and analytics providers to improve our website and services.
  • Legal authorities when required by law.

6. Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify any inaccurate or incomplete data.
  • Erase your data where legally permitted.
  • Restrict or object to processing in certain circumstances.
  • Withdraw consent for marketing communications at any time.
  • Data portability, allowing you to transfer your data to another service provider.

To exercise your rights, please contact us at contact@moulam-horn.co.uk

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For details on how we use cookies, please refer to our Cookie Policy

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we process your data, please contact us at:

By using our website, you agree to the terms of this Privacy Policy.